Big Rich support
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Use the route below that matches the issue. Include your app version and build number, but never send passwords, one-time codes or complete payment details.
Last updated 14 October 2026App and account help
Tell us what happened below. Include your phone type and the version shown under Account → About. Your request is saved for the team to review.
Membership, cancellation and refunds
Purchases are made in the installed iPhone or Android app. Manage or cancel through the same Apple App Store or Google Play account used to subscribe. Apple handles Apple refund decisions. Google Play refund requests are handled under Google's policies. Big Rich support can explain verified access status but cannot bypass a store decision.
Data export or deletion
Open Account settings in Big Rich to export your information or permanently delete the account. If you cannot sign in, follow the account-deletion request process.
Safety
Big Rich provides general fitness education, planning and record keeping. It does not diagnose or treat illness and is not monitored for emergencies. For urgent or medical concerns, stop the activity and contact an appropriate health professional or emergency service.